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ICICI Customers Can Now Execute Trade Finance Services Via Whatsapp

Now the ICICI Bank customers can create their fixed deposits, pay utility bills as well as can access a number of trade finance details instantly on Whatsapp numbers. On Thursday, ICICI Bank announced a number of services that customers can access through the Whatsapp messaging app. By launching these services, ICICI Bank becomes the first one in the industry to provide these services on Whatsapp numbers. Now ICICI bank offers over 25 services on Whatsapp that customers can avail by just simply messaging “Hi” to the bank’s verified profile number from their registered mobile number and start using services instantly.

On one hand, where the retail customers can create their FDs, or pay bills by just simply following a few clicks through Whatsapp, corporates and MSMEs owners can access their trade finance related services within a couple of seconds. Whether it is customer ID, Import Export (IE) code, limited credit facilities from the Bank, the status of pending inward remittances, or history of inward remittances, all these services can be accessed on-the-go.

Bijith Bhaskar, Head- Digital Channels & Partnership, ICICI Bank said, “With the growing prominence of social media in every-day life, we believe that banking on WhatsApp offers immense convenience to our customers. Over two million users have adopted banking services on WhatsApp in a short span of six months. Enthused by the response, we have added these new industry-first services. WhatsApp Banking is now available for retail, NRI, corporate, and MSME customers with a variety of services."

The above-mentioned trade finance services are only available for current account customers with enabled trade finance services.

To start using Whatsapp Banking services, you need to:


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